Terms of Service

By accessing, browsing or using silkenstone.shop, you agree to be bound by these Terms of Service and any policies or guidelines referenced within them.

If you do not agree with these terms, please do not use our website or place an order through the store.

These terms apply to all visitors, customers, purchasers and other users of the website.

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not attempt to gain unauthorized access to our website, servers, accounts, systems or data. You must also not use automated tools in a manner that places unreasonable demands on our services or interferes with the shopping experience of other customers.

• Do not use the website for unlawful activities.
• Do not attempt to circumvent website security.
• Do not introduce malicious software or harmful code.
• Do not misuse promotional offers or purchasing systems.
• Do not interfere with the operation of the store.

Silkenstone makes reasonable efforts to display product descriptions, photographs, colors, measurements and other information as accurately as possible.

However, colors and visual details may appear differently depending on your device, display settings and lighting conditions. Product measurements may also have reasonable manufacturing tolerances.

We reserve the right to correct product descriptions, specifications, pricing or availability information when an error is identified.

Placing an order constitutes a request to purchase the selected products. An order is subject to availability, payment authorization and our acceptance of the order.

We reserve the right to refuse or cancel an order where there is a reasonable basis to do so, including suspected fraud, inaccurate information, pricing errors, inventory limitations or other circumstances that may prevent fulfillment.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

Product prices are displayed on the website at the time of purchase. Prices, promotions, discounts and offers may change without prior notice unless otherwise required by applicable law.

Promotional offers may have additional terms, expiration dates, product exclusions, minimum purchase requirements or other conditions. Only one promotion may be applied where the terms of an offer do not permit combination with another promotion.

You agree to provide accurate and complete payment information when placing an order. Payment authorization may be performed by the payment provider selected during checkout.

We do not intentionally retain complete payment card information when such information is processed by a third-party payment provider. Payment information may be handled according to the provider's own terms and privacy practices.

Orders may be delayed or canceled if payment authorization is declined, reversed or otherwise unavailable.

Delivery estimates are provided for informational purposes and may vary depending on destination, carrier conditions, customs processing, weather, holidays and other circumstances outside our reasonable control.

Once an order has been handed to a carrier, tracking information may be provided when available. Customers are responsible for providing an accurate delivery address during checkout.

Additional information is available in our Shipping Policy .

Returns and refunds are governed by our Return & Refund Policy .

Customers should contact Silkenstone before sending an item back. Unauthorized returns may experience delays in processing.

Nothing in these terms is intended to limit rights that cannot legally be excluded or restricted under applicable consumer protection law.

Unless otherwise stated, the website and its contents, including text, product photography, graphics, logos, page layouts, designs, visual elements and other materials, are owned by or licensed to Silkenstone.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.

Silkenstone, its branding and related visual identity may not be used in a way that suggests an unauthorized affiliation, sponsorship or endorsement.

Our website may use or link to services operated by third parties, including payment providers, shipping carriers, analytics providers, advertising services and other technology providers.

Third-party services are generally subject to their own terms and policies. Silkenstone is not responsible for the independent practices, availability or content of third-party websites and services.

We make reasonable efforts to maintain the website and provide accurate information, but the website is provided subject to availability and may occasionally contain interruptions, inaccuracies or technical issues.

To the extent permitted by applicable law, Silkenstone will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or products purchased through it.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

We will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, transportation interruptions, labor disputes, government actions, communication failures, widespread technical outages or other extraordinary circumstances.

We may suspend or restrict access to the website where reasonably necessary to protect our store, customers, systems or business operations, or where a user violates these terms.

Provisions concerning intellectual property, payment obligations, disclaimers, limitations of liability and other provisions that logically survive termination will continue to apply where legally appropriate.

We may update these Terms of Service from time to time to reflect changes in our services, business practices, technology or legal requirements.

The revised version will be posted on this page with an updated effective date where appropriate. Your continued use of the website after changes are posted constitutes acceptance of the revised terms to the extent permitted by law.

If you have questions about these Terms of Service, your order or any of the policies referenced on our website, please contact Silkenstone customer care.

Brand: Silkenstone
Website: silkenstone.shop
Email: service@silkenstone.shop