Let’s
Talk.
Whether you have a question about an order, need help choosing a size, want to understand shipping information or simply want to learn more about Silkenstone, our customer care team is here to assist.
Order Support
Questions about an existing order, payment confirmation, cancellation, address information or delivery status?
Track an Order →Size & Fit
Need help selecting the right size or understanding the fit of a particular Silkenstone garment?
View Size Guide →General Questions
For product information, website questions, partnerships or anything else, send us a message using the form below.
Send a Message →
How can
we help?
Complete the form and provide as much detail as possible. Including your order number when contacting us about an existing purchase can help our team locate your information more efficiently.
service@silkenstone.shopA little information before you reach out.
Email Customer Care
For order questions, product inquiries and general assistance, contact: service@silkenstone.shop
Have an Existing Order?
Please include your order number whenever possible. This allows us to identify your purchase and provide more accurate assistance.
Product Questions
When asking about a product, including the product name, color or size you're interested in can help us answer your question clearly.
Delivery Assistance
For shipping questions, please include your order number and any available tracking information in your message.
Thoughtful service, from first question to final delivery.
At Silkenstone, customer care is part of the shopping experience. We aim to make communication straightforward, helpful and personal, whether you are contacting us before placing an order or need support after your purchase.
For the quickest assistance, please provide the details relevant to your question and use the email address associated with your order whenever possible.
- Order support: Include your order number.
- Product support: Include the product name or product page.
- Shipping support: Include your tracking number if available.
- General inquiries: Tell us what you would like to know and our team will guide you.