1. About This Privacy Policy

This Privacy Policy applies to information collected through silkenstone.shop, including information provided during checkout, account registration, customer service conversations, newsletter subscriptions and other interactions with our store.

By using our website, you acknowledge that you have had an opportunity to review this Privacy Policy. If you do not agree with our practices, you should discontinue use of the website where appropriate.

This policy may be updated from time to time to reflect changes in our services, technology, legal requirements or business practices. When material changes are made, we may provide additional notice where required.

2. Information We May Collect

Depending on how you interact with Silkenstone, we may collect several categories of information.

3. How We Use Information

We may use information collected through our website for legitimate business and customer-service purposes, including:

• Processing and fulfilling orders placed through our store.
• Confirming purchases and providing order-related communications.
• Arranging delivery and communicating shipping updates.
• Responding to customer questions and support requests.
• Managing customer accounts and preferences.
• Detecting, preventing and investigating fraudulent or unauthorized activity.
• Maintaining the security, stability and functionality of the website.
• Understanding how visitors interact with our store.
• Improving products, services, website content and customer experience.
• Sending promotional communications where permitted and where appropriate consent has been obtained.

4. Payment & Checkout Information

When you purchase from Silkenstone, payment transactions are processed through Shopify and/or applicable payment service providers integrated with our online store.

We generally do not need to directly store your complete payment card number. Payment information may be collected and processed by the relevant payment provider according to its own privacy and security practices.

We may receive limited transaction information necessary to confirm payment status, complete your order, provide customer support, issue refunds and maintain appropriate transaction records.

5. Shipping & Order Fulfillment

To deliver your order, certain information may be shared with shipping, fulfillment and logistics providers. This can include your name, delivery address, contact information and order details necessary to complete delivery.

These providers may process information in accordance with their own privacy policies and applicable contractual or legal obligations. Information is shared only to the extent reasonably necessary for the service being provided.

6. Cookies & Similar Technologies

Silkenstone and service providers supporting our website may use cookies, pixels, local storage and similar technologies to operate the store, remember preferences, understand website usage, maintain security and, where permitted, support marketing activities.

Essential Technologies

Some cookies and technologies are necessary for functions such as shopping cart operation, checkout, customer account access, fraud prevention, security and basic website functionality.

Analytics Technologies

Analytics technologies may help us understand page visits, product interactions, traffic patterns and general website performance. The information may be aggregated or otherwise used to improve the shopping experience.

Marketing Technologies

Depending on the store configuration and applicable consent requirements, certain advertising or marketing technologies may be used to measure campaigns, understand customer interests or provide more relevant communications.

7. Information Sharing

We do not share personal information indiscriminately. Information may be provided to selected service providers when necessary to operate the store and provide services to you.

Examples may include:

• Shopify and ecommerce infrastructure providers.
• Payment processors and fraud prevention providers.
• Shipping, fulfillment and delivery providers.
• Website hosting, analytics and technical service providers.
• Email and customer communication providers.
• Advertising and marketing service providers where applicable.
• Professional advisers or authorities where legally required.

We may also disclose information where necessary to comply with legal obligations, enforce our policies, protect the rights and safety of customers or our business, investigate suspected fraud, or respond to valid legal requests.

8. Shopify & Third-Party Platforms

Silkenstone operates its online store using Shopify. Shopify provides ecommerce infrastructure and may process information in connection with hosting, checkout, payments, security, analytics and other services depending on the features enabled by our store.

Shopify's own privacy practices are described in its current Privacy Policy. Customers may review Shopify's privacy information to understand how Shopify handles personal information in connection with its services.

Other third-party applications or services may also be connected to the store. Their processing of information may be governed by their own privacy notices and terms.

9. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and avoid sharing passwords with others.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, legal compliance and other legitimate business purposes.

Retention periods may vary depending on the type of information, the reason it was collected and applicable legal or regulatory requirements. When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of where appropriate.

11. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send information about new collections, product launches, special offers, editorial content or other Silkenstone updates.

You can generally unsubscribe from promotional emails by using the unsubscribe mechanism included in the message. Even if you opt out of marketing communications, we may still send essential transactional messages relating to an order, account or service you have requested.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights concerning your personal information. These may include rights to request access, correction, deletion, portability, restriction or objection to certain processing activities.

13. Children's Privacy

Our website is intended for customers who are legally permitted to use online shopping services and make purchases. We do not knowingly seek to collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action where required.

14. International Processing

Depending on the location of our service providers, personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards or other lawful mechanisms may be used for international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices or legal obligations change. The revised policy will be posted on this page with an updated effective or revision date.

We encourage customers to review this page periodically so that they remain informed about how personal information may be handled.