Track
Your Order
Your Silkenstone order is on its way. Use the information from your order confirmation or shipping email to check the latest available delivery information and follow your purchase from dispatch to arrival.
Find Your Order
Enter your order number and the email address used at checkout.
Your order number can be found in your order confirmation email. Tracking information may take some time to appear after an order has been dispatched.
From confirmation to your door.
Every order follows several stages before it reaches you. Tracking information becomes more detailed as your order moves through processing, dispatch and carrier delivery.
Order Confirmed
Your order has been received and payment information has been successfully processed.
Preparing
Our fulfillment process begins and your selected items are prepared for dispatch.
Shipped
Your parcel has left the fulfillment facility and carrier tracking information becomes available.
Delivered
Your parcel has reached its delivery destination according to the carrier's latest scan.
Why tracking information sometimes takes time.
Tracking is created when your parcel is handed to the shipping carrier. In some cases, a tracking number may be generated before the carrier records its first physical scan.
During this period, your tracking page may show limited information or appear unchanged. This does not necessarily mean that your order has stopped moving.
- Label created: Shipping information has been registered.
- In transit: The carrier is transporting your package.
- Arriving soon: Your parcel is approaching the delivery destination.
- Delivered: The carrier has recorded the completed delivery.
Can't find your tracking information?
If your order has already been dispatched but the tracking page does not yet show movement, please allow additional time for the carrier's first scan. If you still cannot locate your order information, our customer service team can help review the order status.
Tracking questions, answered.
Where can I find my order number?
Your order number is included in the confirmation email sent after your purchase. It is normally displayed near the top of the email.
When will tracking become available?
Tracking generally becomes available after your parcel has been processed and the shipping information has been registered with the carrier.
Why has my tracking not updated?
Carrier scans are not always immediate. Transit facilities may also process packages in batches, which can create gaps between tracking updates.
My package says delivered but I cannot find it.
Please check your delivery area, mailbox, building reception or other secure locations first. If the parcel remains missing, contact us so we can help you determine the next step.
Can I change my delivery address?
Address changes may depend on whether your order has already entered fulfillment or transit. Contact us as soon as possible if you need to request a correction.
Can I track an international shipment?
International tracking may involve multiple carrier networks. Updates can vary depending on customs processing and local delivery handover.